TV Support ›› Cable Service Troubleshooting

What should I do if my remote control is not working?

Please try the following:
  1. Replace the batteries.
  2. Check that there are no obstructions between the sensor on the set-top box or DTA and the transmitter on the remote control. There must be a clear line of sight between the box and the remote.
  3. The remote may need to be reprogrammed. Visit our Program Your Remote section for manuals explaining how to program your remote.