Phone Support ›› Features


How do I use Call Forwarding?

Call Forwarding lets important calls follow you by transferring all incoming calls to another phone number that you choose - even a pager or cellular phone number.


How To Activate Call Forwarding:

  1. Lift handset and listen for dial tone.
  2. Press *72 on a touchtone telephone*.
  3. Listen for confirmation beeps followed by dial tone, do not hang up.
  4. Enter "forward to" phone number**. You will hear another set of confirmation beeps, followed by normal ringing.
  5. Wait for telephone to be answered at "forward to" phone number***. At that time, you can explain to the "forward to" party that he/she will be receiving all your phone calls.


*Or dial 1172 on a rotary telephone.
**Enter 1+ area code if your entry is long distance.
***If there is no answer at the "forward to" phone number or the line is busy, hang up and repeat Steps 1 to 4 within two minutes (the telephone at the "forward to" phone number does not have to be answered to establish Call Forwarding).


How To Deactivate Call Forwarding:

  1. Lift handset and listen for dial tone.
  2. Press *73 on a touchtone telephone*.
  3. Listen for confirmation beeps.
  4. Hang up.

*Or dial 1173 on a rotary telephone.


Notes:

  1. As a reminder that Call Forwarding is activated, the telephone gives one short ring for each call received; however, you cannot answer these calls while Call Forwarding is activated.
  2. You can continue to make outbound calls while Call Forwarding is activated.
  3. Call Forwarding must be activated from the original line that subscribes to the service (that is, Call Forwarding cannot be activated from a remote line).
  4. When entering your "forward to" phone number, Speed Calling codes may be used if you subscribe to the Speed Calling feature.
  5. Once Call Forwarding is activated, all inbound calls are forwarded to the designated "forward to" phone number until you deactivate Call Forwarding.
  6. If you wish to change your "forward to" phone number, just deactivate your Call Forwarding service and then reactivate it with the new "forward to" phone number.
  7. Additional charges may apply to forwarded calls, depending on your type of service. For example, if you forward calls to a "forward to" phone number in California, you will be charged long distance for all calls forwarded (and the caller is only charged (if applicable) for calling your phone number).
  8. You cannot forward calls to a "forward to" phone number that requires operator assistance to enter.